Customers wishing to request the delivery of an item under guarantee must contact Miralay's Post Sales Department: firstname.lastname@example.org. Depending on the faults observed during the installation, the Miralay technicians will identify the source of the problems with the customer and will assess the need to deliver the product under guarantee, generating an authorisation replacement number for the item under guarantee. With this authorisation number, the order will be issued.
Once the item is sent under guarantee, Miralay will issue the invoice. The customer can request reimbursement for the item using this invoice, returning the faulty item within 15 calendar days of receiving it. The return authorisation number must be included with the faulty item, which accompanies the replacement product under guarantee.
Returning faulty items does not guarantee reimbursement. The items will be subject to analysis and product and delivery costs will be reimbursed depending on the analysis results. If the analysis were to conclude that there were no faults with the product, the post sales department will inform the customer that it will receive no or part reimbursement and will make the product available to the customer. If the customer were to choose to accept the item, it will be returned at the customer's expense. If no response were to be received as regards the product's destination within a period of 10 calendar days, it will be destroyed.
The faulty item must be returned using the same transport agency as Miralay on the authorisation issue date. The product must be packaged so as to ensure that it is received in a good condition for its subsequent analysis. The Customer Services Department will give the customer the name and contact information of the transport agency used.
If no request for reimbursement for the item under guarantee were to be received from the customer following the steps above, it will be understood that the customer has accepted the payment of the item invoiced and a bank order will be issued to the customer's bank account within 30 days of the invoice.